Responsible Gaming

Introduction

At Mystake, we believe that gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money or solve financial problems. While gaming can be enjoyable, it is important to gamble responsibly and within your means. Always remember that the house has an advantage, and you should only ever gamble with money you can afford to lose.

Age Verification

Gambling is strictly for adults. You must be at least 18 years old or the legal gambling age in your jurisdiction to use Mystake. If you are under the legal age, please do not gamble. Mystake reserves the right to request proof of age and will refuse service to anyone under the required age.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem. Please seek help if you experience:

• Gambling with increasing amounts of money to achieve the same level of excitement
• Repeatedly trying to cut back or control gambling without success
• Chasing losses by gambling more to try to recover money
• Lying to family, friends, or therapists about the extent of your gambling
• Jeopardising relationships, job opportunities, or education due to gambling
• Relying on others to provide money to cover gambling losses
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Gambling to escape problems or relieve stress and anxiety
• Returning to gamble again soon after a loss to try to win back money
• Hiding or concealing gambling behaviour from loved ones

Self-Help Tools and Features

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Restrict the amount of money you are prepared to lose within a given period.
• Reality Checks: Set reminders to notify you of your play duration and spending to keep you informed while gaming.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic.
• Time-Out: Take a break from gambling for a set period without closing your account permanently.

We encourage you to use these tools proactively. You can manage these settings through your account dashboard at any time.

Support Organisations

If you are struggling with gambling, please reach out to one of the following organisations for free, confidential support:

United Kingdom

• GamCare
  Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  National Problem Gambling Clinic available
• GamStop
  National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous
  Fellowship of people supporting each other to recover from gambling addiction
  Telephone support and local meetings available across the UK

International Support

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Helpline: 0800-1372700 (free and confidential)

Call to Action

If you believe you have a gambling problem, please seek help immediately. Problem gambling is a serious issue that can affect your mental health, finances, relationships, and overall wellbeing. You are not alone, and help is available.

Contact GamCare or GamStop today if you are in the UK, or reach out to the appropriate organisation for your location. These services are confidential, free, and staffed by experienced professionals who are ready to support you.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.